Refund & Return Policy

At Nature Guests, your satisfaction is our priority. We understand that sometimes a purchase may not meet your expectations, and we’re here to make the return and refund process as smooth as possible.

1. Eligibility for Returns

We accept returns under the following conditions:

The item must be unused, in its original packaging, and in the same condition as when you received it.
The return request must be made within 30 days of the delivery date.
Proof of purchase (order confirmation or receipt) is required.

Non-returnable items include:

Digital products or downloadable content.
Gift cards.
Perishable goods (e.g., food, flowers).
Customized or personalized items.

2. Return Process

Contact our customer support at support@natureguests.com with your order details and reason for return.
We will provide you with return instructions, including the return address.
You are responsible for the shipping cost of returning the item, unless the return is due to our error (e.g., wrong or defective product).
Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.

3. Refunds

If approved, your refund will be processed to your original payment method within 30 business days.
Refund times may vary depending on your bank or payment provider.
If the item is not returned in its original condition, a partial refund may be issued.

4. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

Contact us within 30 day of receiving your order.
Provide photos or videos of the issue for quicker resolution.
We will arrange for a replacement or issue a full refund at no extra cost to you.

5. Exchanges

We only replace items if they are defective, damaged, or the wrong product was sent. If you need an exchange, please email us at support@natureguests.com

6. Contact Us

If you have any questions about our Refund & Return Policy, please contact us at:

Email: support@natureguests.com
Website: https://natureguests.com