National Park

Privacy Policy

1. INTRODUCTION

Welcome to NatureGuests.com ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our eco-friendly accommodation booking platform.

By using NatureGuests.com, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect the following types of personal information:

  • Account Information: Name, email address, phone number, password, and profile picture
  • Booking Information: Travel dates, guest preferences, special requests, and accommodation choices
  • Payment Information: Credit card details, billing address, and transaction history (processed securely through third-party payment processors)
  • Communication Data: Messages between guests and hosts, customer service interactions, and feedback
  • Verification Information: Government-issued ID, profile verification documents for trust and safety purposes

2.2 Automatically Collected Information

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent on site, search queries, booking patterns
  • Location Data: General geographic location based on IP address (with your consent for precise location)
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2.3 Information from Third Parties

  • Social media profile information when you connect your accounts
  • Background check information for host verification
  • Reviews and ratings from other platforms (with appropriate permissions)

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

3.1 Service Provision

  • Process and manage bookings and reservations
  • Facilitate communication between guests and hosts
  • Provide customer support and respond to inquiries
  • Verify user identities for trust and safety

3.2 Platform Improvement

  • Personalize your experience and provide relevant recommendations
  • Analyze usage patterns to improve our website and services
  • Conduct research and analytics to enhance user experience
  • Develop new features and functionality

3.3 Marketing and Communications

  • Send booking confirmations and travel-related information
  • Provide updates about our services and new eco-friendly properties
  • Send promotional offers and personalized recommendations (with your consent)
  • Communicate about sustainability initiatives and environmental impact
  • Comply with legal obligations and regulatory requirements
  • Detect and prevent fraud, abuse, and security threats
  • Enforce our Terms of Service and resolve disputes
  • Protect the rights and safety of our users and community

4. INFORMATION SHARING AND DISCLOSURE

We may share your information in the following circumstances:

4.1 With Hosts and Guests

  • Share necessary booking information to facilitate reservations
  • Enable communication between parties for trip coordination
  • Provide contact information for check-in and emergency purposes

4.2 Service Providers

  • Payment processors for secure transaction handling
  • Customer service platforms for support interactions
  • Analytics providers for website performance monitoring
  • Email service providers for communication delivery

4.3 Business Transfers

  • In connection with mergers, acquisitions, or sale of business assets
  • During corporate restructuring or similar transactions
  • When required by law, regulation, or legal process
  • To protect our rights, property, or safety, or that of others
  • In response to valid requests from public authorities

5. DATA SECURITY

We implement comprehensive security measures to protect your personal information:

  • Encryption: All sensitive data is encrypted in transit and at rest
  • Access Controls: Strict limitations on who can access personal information
  • Regular Security Audits: Ongoing monitoring and testing of our security systems
  • Secure Payment Processing: PCI DSS compliant payment handling
  • Employee Training: Regular privacy and security training for all staff members

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights:

6.1 General Rights

  • Access: Request information about the personal data we hold about you
  • Correction: Update or correct inaccurate personal information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request a copy of your data in a structured, machine-readable format

6.2 Marketing Communications

  • Opt-out: Unsubscribe from marketing emails at any time
  • Preferences: Manage your communication preferences in your account settings

6.3 Cookies and Tracking

  • Browser Settings: Configure your browser to refuse or delete cookies
  • Opt-out Tools: Use available opt-out mechanisms for analytics and advertising

To exercise your privacy rights, please contact us using the information provided in the "Contact Us" section below.

7. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Essential Cookies: Enable core website functionality and security features
  • Analytics Cookies: Understand how visitors interact with our website
  • Preference Cookies: Remember your settings and personalization choices
  • Marketing Cookies: Deliver relevant advertisements and measure campaign effectiveness

You can manage your cookie preferences through your browser settings or our cookie preference center.

8. INTERNATIONAL DATA TRANSFERS

NatureGuests may transfer your personal information to countries outside your residence for processing and storage. We ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by relevant authorities
  • Adequacy decisions where applicable
  • Other legally recognized transfer mechanisms

9. DATA RETENTION

We retain personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal, accounting, or reporting requirements
  • Resolve disputes and enforce our agreements
  • Maintain security and prevent fraud

When personal information is no longer needed, we securely delete or anonymize it.

10. CHILDREN'S PRIVACY

NatureGuests is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

11. CALIFORNIA PRIVACY RIGHTS

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

  • Right to know about personal information collected, used, or shared
  • Right to delete personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising privacy rights

For more information about your California privacy rights, please contact us.

12. EUROPEAN UNION PRIVACY RIGHTS

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including:

  • Legal basis for processing your personal information
  • Right to withdraw consent where